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Questions about fit, colour choice, or an order that's already on its way — send them here and a person will answer.

Two things you can check faster yourself

If your question is about fit, charge time, water resistance or which colour to pick, the fit and setup questions page covers it. If you're wondering where a parcel is, track your order gives you the live carrier status.

What to include

• Your order number — if it's about an order you've already placed.
• A photo — if something arrived damaged or a light isn't coming on. It usually saves a round of questions.
• Your horse's build — breed or approximate girth and leg measurements, if you're asking whether something will fit.

Response time

[CONFIRM — how quickly you actually reply, e.g. "We answer within one working day, Monday to Friday." Don't promise faster than you can manage.]

[CONFIRM — add your support email address here, and consider setting up a branded one such as hello@equiglowstore.com rather than a personal inbox.]

Trade and yard enquiries

If you run a riding school, livery yard or tack shop and want several sets, say so in your message with rough quantities and we'll come back to you directly.